An automotive service manager is responsible for overseeing the service department of an automotive dealer. They are the liaison between the mechanic and the customer and consequently are responsible for creating and maintaining a loyal customer base and are also responsible for assuring the automotive dealer that the service department is operating efficiently and productively. This position is also typically responsible for obtaining sales and profit in the department and maintaining service records for all customers.

This individual is also in charge of supervising all elements of safety as they pertain to maintenance of customer’s autos. As part of their duty they supervise the complete mechanical process, assuring only the highest level quality service is provided. They are responsible for the inspection of every vehicle that has been repaired or worked on within the service department and are also responsible for selecting an individual who oversees this in their absence.

The automotive service manager must be an individual who is able to focus on several different things at the same time. This includes the supervision of all personnel, the service department, and hiring and supervising. They also must keep track of all service data files that documents any pertinent information retained to employees, including reviews and raises.

The auto service manager reports to the dealer or the sales manager and must report to them all situations that pertain to the department, including their proficiency and ability to reach the goals set by the dealership for the department. Part of this process includes creating and running a sales plan. They must not only mange all current business but must be involved in the recruitment of all new customers. This can include individuals in the community with cars that were not sold by the dealer.

New vehicles repairs are typically covered by warranties. It is the responsibility of the automotive service manager to understand the intricacies of all warranties and to inform the staff of this information. Service managers must also beware of any information obtained relative to recalls.

Typical service managers have a background in automotive repair and will most likely have worked for the dealer he is now employed by. Some dealerships hire from outside of their service staff if it does not create a conflict between employees. No matter where they have gotten their training, it is necessary that this individual has years of experience as a mechanic. Usually it is desired that this experience is on the brand of cars the dealer carries.

Most dealers pay this position nicely. This may, in many cases, include a nice benefits package. Many service dealers are also provided with a demo car. This position is typically very attractive to the mechanic who has worked for the dealer for a number of years.

The Automotive Service Management is the individual who is responsible for overseeing all operations of the automotive service department for a car dealer. As such, they are responsible for all personnel related duties, customer service relations and maintaining up-to-date information on all new vehicles and their service warranties. The Automotive Dealership Service Manager is also responsible for all training of service department staff including updating them on information pertaining to new models that are being manufactured by the manufacturer.